District Departments » Technology » How to put in a Staff IT Ticket

How to put in a Staff IT Ticket

Go to: https://bocescr.service-now.com/esc (This link is also on your Clever Dashboard.)
Sign in using:
Username: your full district email address 
Password: Use your network password - the same password you use to sign in on the desktop computers (This is not always the same as your Google password).
Once you are signed in, you will see your dashboard that looks like this:
Choose Submit a Ticket in the Quick Links section at the bottom of the page.
Click Submit a ticket
Enter in the details for your ticket. Be sure to choose "District Specific Services" so that the ticket gets assigned to Tupper Lake first and does not go into the NERIC General Queue.
District Specific Services
Once all of the required fields are completed, click on the Submit button on the right. (This button may be located underneath the form on mobile devices).
Click on My Requests to see all of the Requests you've submitted:
Click on My Tickets to see your open tickets
Click on Tours to see a tour of the My Request Page:
Click on Tours to see the Service Now tours available